Returns

Refund Policy

Standard Return Policy

You may request a refund or replacement within 30 calendar days of receiving the product, subject to the terms below. For issues arising after 30 days, please contact the manufacturer directly to file a warranty claim.

You are eligible for our Return & Refund Service if:

The product is in new, resalable condition with no manufacturing defects, and you request the service within 30 days of receipt; or
The product has a manufacturing defect, and you request the service within 30 days of receipt.

Exceptions (No Return & Refund Service)

Returns and refunds will NOT be provided in the following cases:

The return is due to consumer error (e.g., change of mind without defects): You will be responsible for return shipping fees, which vary by carrier.
The return is requested after 30 calendar days of receiving the product.
The returned product is missing original accessories, attachments, or packaging; or the product is not in new/like-new condition (e.g., with cracks, dents, or scratches).
No valid proof of purchase (receipt or invoice) is provided, or the proof is suspected of being forged or tampered with.
The product is damaged due to unauthorized use/modification, exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation/operation.
Product labels, serial numbers, or waterproof marks show signs of tampering or alteration.
Damage is caused by uncontrollable external factors (e.g., fire, floods, high winds, lightning strikes).
Other circumstances specified in this policy.

Note: If we are at fault (e.g., you received damaged or incorrect items), you will not be charged for return shipping.

Refund Processing

Refunds will be issued using the same payment method used for the original purchase.
The process typically takes 3–5 business days, depending on your bank or credit card issuer.

Special Cases

Free Gifts: If your order included free gifts, all gifts must be returned with the original item. Unreturned gifts will have their retail value deducted from your refund.
Bundle Deals: For bundled orders with discounted products, refunds are only available for the entire bundle. Individual items in a bundle cannot be refunded separately.
Care Refresh Plan Codes: Care Refresh Plans are refundable only if the code has not been activated. To request a refund, contact our customer service at service@dji-us.com.
Membership Plans: Refunds for membership plans are available only if the service has not been activated. Once activated (via a third party), no refunds will be issued. To request a refund, contact service@dji-us.com.
Gift Cards: Gift card sales are final and non-refundable.
Personalised Items: Custom or made-to-order items cannot be returned or refunded unless they are faulty.

Replacement Policy

Eligibility for Replacement Service

You may request a replacement within 30 calendar days of receiving the product if:

The product significantly differs from its original description; or
The product experiences performance failure.

Exceptions (No Replacement Service)

Replacements will NOT be provided in the following cases:

The request is made after 30 calendar days of receiving the product.
No valid proof of purchase (receipt or invoice) is provided, or the proof is suspected of being forged or tampered with.
The returned product is missing original accessories, attachments, or packaging; or is damaged due to user error.
Our testing confirms the product has no defects.
The product is damaged due to unauthorized use/modification, exposure to moisture, entry of foreign bodies, or improper installation/operation.
Product labels or serial numbers show signs of tampering or alteration.
Damage is caused by uncontrollable external factors (e.g., fire, floods, high winds, lightning strikes).
No carrier-issued proof of transit damage is provided.
Other circumstances specified in this policy.